Responsible Gaming

At Caesars, we are committed to offering a safe and responsible online gambling experience for players in Ontario, in accordance with iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO).

Gambling should always be a form of entertainment, not a source of harm. We encourage all players to set limits, understand the risks associated with gambling, and seek support whenever needed.

If you or someone you know may be experiencing issues related to gambling, free and confidential help is available:

ConnexOntario
Visit: https://connexontario.ca/
Call: 1‑866‑531‑2600
Text: CONNEX to 247247

ConnexOntario is a free, confidential, 24/7 service available in over 100 languages that provides information, referrals, and support for individuals concerned about gambling-related harm.

In Ontario, it is unlawful for any individual under 19 years of age to participate in sports wagering or iGaming.

Caesars Sportsbook & Casino excludes minors (persons under the age of 21) from gaming, so we will always ask for proof of age during the registration process.

Caesars strictly prohibits underage gambling. Any suspected breach may result in immediate account suspension, closure, forfeiture of winnings, and reporting to regulators as required by law.

Preventing underage gambling is a shared responsibility, and Caesars encourages parents and guardians to take an active role in monitoring access to online gaming services. If you know someone under the age of 21 who is registered with us, please contact us immediately at responsiblegaming@caesarssportsbook.com.

Problem gambling is characterized by a loss of control over gambling behavior that may lead to financial, professional, emotional, or social harm. Like other behavioral addictions, it can affect individuals regardless of age, gender, background, or financial status.

Problem gambling may involve patterns of denial or concealment and can escalate when individuals attempt to relieve stress or recover losses through continued gambling, creating a harmful cycle that affects personal, professional, and financial well‑being.

Problem gambling is treatable, and early recognition significantly improves outcomes.

Identifying with several of these behaviors, particularly four or more, may indicate gambling‑related harm and is a strong reason to seek professional support.

- Frequent thoughts about gambling

- Increasing bet sizes beyond financial comfort

- Repeated unsuccessful attempts to reduce or stop gambling

- Irritability when trying to cut back

- Gambling causing strain on relationships or employment

- Relying on others for financial support related to gambling

If these behaviors are familiar, we strongly encourage seeking professional guidance.

You may also use self-assessment tools at: https://www.problemgambling.ca/gambling-help

Use of external self‑assessment tools is anonymous, and responses are not collected or retained by Caesars.

What is pathological gambling?

Pathological gambling has been listed as a recognized psychological disorder in the international classification systems DSM-IV and ICD-10 since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behavior be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. The information provided above will allow you to quickly assess and consider your own behavior.

Caesars offers tools that allow patrons to manage their gambling activity responsibly:

Available Player Controls

- Deposit Limits: Daily, weekly, and monthly maximum deposit amounts

- Spend Limits: Daily, weekly, and monthly limits on spending from your account

- Single Wager Limit: Limit on maximum amount allowed on a single bet placement

- Betting Loss Limit: Daily, weekly, and monthly maximum loss amounts

- Time Limits: Maximum daily time spent logged in to an account

- Cool‑Off Periods: Temporary account breaks (1, 7, 30, 60, or 90 days)

The responsible gaming limits timeframes:

1. The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.
2. The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.
3. The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.

Limits may be decreased at any time with immediate effect; increases are subject to a mandatory waiting period in accordance with Ontario regulatory requirements.

1. Log in to your Horseshoe Online Casino account
2. Go to My Account
3. Select Responsible Gambling
4. Choose Gaming Limits and follow the on‑screen instructions

These tools are always available to you and can be adjusted as your circumstances change.

Logged-in players can click here on desktop and here on mobile to set Responsible Gaming Limits.

Caesars offers a Self‑Exclusion program that allows patrons to voluntarily exclude themselves from gambling activities for a defined period of six (6) months, one (1) year, or five (5) years, or permanently, in accordance with Ontario regulatory requirements. A self‑exclusion request applies to all Caesars platforms and privileges for the duration of the exclusion period, including loyalty benefits, marketing communications, and promotional offers, and may extend across Caesars‑operated properties as permitted by law.

During the exclusion period:

- Account access will be restricted

- Marketing communications and promotional offers will cease

- Rewards and loyalty benefits will be suspended, if applicable

When you enroll in the Self‑Exclusion program, you will be logged out of your Caesars account immediately and will not be able to log in or place bets for the duration of your self‑exclusion period. Any active betting session will end at the time you self‑exclude. If you self‑exclude before an event or series of events has started, any wagers placed on those events will be refunded. If you self‑exclude after an event or series of events has already started, wagers will not be refunded, as required by regulation.

If you self‑exclude, you may request the return of any unused balance remaining in your account. Requests are processed in accordance with Ontario regulatory requirements and standard identity verification procedures. Caesars securely maintains records of self‑excluded patrons, as required by law, to support the proper administration of the Self‑Exclusion program. During the self‑exclusion period, active measures are in place to prevent access to the platform. If an attempt to access the site is identified, access will be promptly restricted in accordance with the Self‑Exclusion agreement.

For help with problem gambling in Ontario, ConnexOntario provides free, confidential phone, chat, texting, and email support 24/7, 365 days a year. Visit connexontario.ca or call 1-866-531-2600 or text CONNEX to 247247.

You may enroll in the Self‑Exclusion Program through your online account or by contacting Caesars Responsible Gaming at responsiblegaming@caesarssportsbook.com.

 How to Self-Exclude from your account

1. Log in to your Horseshoe Online Casino account
2. Go to My Account
3. Select Self-Exclusion
4. Follow the on‑screen instructions

Reinstatement requests are subject to jurisdictional requirements and review following the completion of the exclusion period. Requests for reinstatement must be submitted to Caesars Responsible Gaming at responsiblegaming@caesarssportsbook.com.

Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

- A standardized letter should be sent to Caesars indicating one's interest and intent to return to Caesars.

- Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within the exclusion period.

- Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items above shall be considered for reinstatement.

- Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms is:

Caesars Digital

Regulatory Compliance/Responsible Gaming

6325 S. Rainbow Boulevard, Suite 100

Las Vegas, NV 89118

Gambling outcomes are based on chance. Each wager is an independent event, meaning past results do not affect future outcomes. Rolling specific results, hitting a jackpot, or seeing a pattern in previous spins or hands does not increase or decrease the likelihood of a particular outcome occurring next. Beliefs such as being “due for a win,” relying on luck or rituals, or gambling more frequently to improve outcomes are common misconceptions and do not influence games of chance. While skill may affect outcomes in certain skill‑based or hybrid games, over time all casino games will trend toward their mathematical house advantage.

Common myths include:

 - Being “due” for a win

 - Recovering losses by gambling more

 - Believing rituals, streaks, or strategies can influence random outcomes

Casino House Advantage and Expected Loss

Caesars is committed to:

- Player protection

- Transparency and fairness

- Preventing gambling‑related harm

- Complying with all iGaming Ontario and AGCO requirements

Fairness, Integrity, and Regulatory Compliance

Caesars maintains a gaming environment founded on principles of fairness, integrity, and transparency. The protection of players and the integrity of gaming are fundamental to our operations. Caesars is subject to strict regulatory oversight and complies with all applicable laws, regulations, and standards in each jurisdiction in which it operates, including those established by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO).

We implement controls, monitoring, and review processes designed to ensure the fairness of gaming outcomes and the integrity of our products. These measures support the detection, prevention, and response to fraud, collusion, game manipulation, and other non‑compliant activity, and include ongoing review by dedicated investigation and monitoring functions. Financial safeguards are also maintained in accordance with regulatory standards to protect player funds and personal information.

We encourage all patrons to gamble responsibly, set personal limits, and seek support when needed. Gambling should remain enjoyable and conducted within affordable limits.

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Version: April 03, 2026