Payments

Horseshoe accepts several payment methods for funding your account.  Currently, we can accept Visa, Mastercard, Discover or American Express credit and debit cards. We also accept ECheck by enrolling with VIP Preferred (ACH), online banking (powered by Trustly), Play+ Card, PayPal, Venmo, Apple Pay, and PayNearMe. Also, depending on your state we offer cash deposits at our retail locations. (A list of retail locations can be found below)

Withdrawals can be processed on the Horseshoe app by Debit Card, eCheck using VIP Preferred, Online Banking, PayPal, Venmo or transferred to your Play+ Card.  To ensure our customers’ security, Horseshoe may request additional documentation be provided for a withdrawal request. Our Horseshoe staff will process your withdrawals 24 hours a day, and many are approved in as little as an hour. Additional bank processing time varies depending on the selected withdrawal method and bank policy. Refunds - processing times depend on your banking institution, and it is typically 3- 5 business days.

Some states may vary on what payment method is available due to regulations and restrictions. Please see below for more details.

• Ontario restrictions and Regulations - Due to regulations we can ONLY accept Visa or Mastercard credit and debit cards, online banking (powered by Trustly), PayPal, and Interac e-Transfer in Ontario Canada.

• Discover Cards – Due to regulations, discover cards are NOT accepted in Ontario. This includes both Discover debit and credit cards.
• American Express - Currently accepted in Michigan, Pennsylvania, and West Virginia. Other states are coming soon.
• Apple Pay - Due to regulations Apple Cash is currently NOT allowed for real money gaming transactions. However, you can still use a linked debit or credit card (if not a debit only state) to deposit using Apple Pay.   Apple Pay is ONLY available in Michigan. But will be available in all states soon.
• Venmo - Due to Venmo policies, linked credit and debit cards are NOT allowed to fund a real money gaming account at this time; only linked verified bank accounts are allowed. Venmo is currently NOT available Ontario

• Interac e-Transfer- This payment method is ONLY available in Ontario Canada. Canadian accounts will be transacted in CAD and US accounts in USD.

• New Jersey - Caesars Atlantic City ; Harrah's Resort Atlantic City ; Tropicana Atlantic City ; or Monmouth Park Sports Book by William Hill .
• Michigan- Leelanau Sands Casino and Lodge or Turtle Creek Casino (Onyx Sports Book by William Hill)
• Pennsylvania- Harrah's Philadelphia .
• West Virginia- Mountaineer Casino, Racetrack, & Resort .
• Ontario–Currently no retail location available

• All states have a $10 minimum for digital deposits. The maximum deposit to your Horseshoe account depends on the source of your deposit.
• All states have a $1 minimum for digital withdrawals. The maximum withdrawal to your Horseshoe Account depends on your withdrawal method.

Credit and Debit Cards

Deposit:

You can securely deposit and fund your Horseshoe account using a debit and credit card. Currently Visa, Master Card, Discover and American Express are accepted. Please note that because gaming websites convert credit card transactions to cash deposits, your bank may consider this a cash advance and charge a cash advance fee.  Horseshoe does not control this fee or derive any benefit from the additional charge. For more information regarding fees contact your bank.  To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Visa or Mastercard debit accounts can be used to withdrawal funds to your bank. Debit withdrawals are the fastest method for transferring your winnings directly to your bank.  You will need to provide your personal and card information for your first transaction, and it will be saved for future transactions. Once approved by Horseshoe staff, fund transfers will post to your account in less than an hour. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Prepaid Caesars Online Play+ Card

Deposit:

The prepaid Play + Card is a prepaid account card you can use to fund your Horseshoe account from your credit /debit card, online banking, or PayPal account. Once funded, the card can be used, quickly and easily, to transfer funds to the Horseshoe Book. Once enrolled, the card can also be used to withdrawal winnings from your wagering account. The Play + card can be used for purchases everywhere Discover is accepted or for cash withdrawals from ATM’s.

You can enroll by selecting the Play + Prepaid Card from the Deposit Funds option. The application will pre-populate with your information. Once you have either withdrawn $150 to your Play + account or funded your Play + account with $150 or more, your personalized card will be mailed to your address on file within 10-14 days. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

You may transfer winnings to your Play + Card. There are no fees for loading the Play + Prepaid Card or for transferring the funds to or from the Horseshoe player account. There is no monthly fee to maintain this prepaid card. In addition to funding your Horseshoe account, your card can be used to withdrawal cash at participating ATMs and anywhere Discover is accepted. (More information will be enclosed with your card). If you are an out of state patron that deposited, but cannot wager, please contact our customer support team for options to return your funds. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.
eCheck by VIP Preferred (ACH)

Deposit:

Horseshoe offers ACH/eCheck transactions through our payment partner VIP Preferred.  Once you have enrolled on the Horseshoe app, you can deposit from your bank account up to your established limit.  Transactions are credited to your Horseshoe account immediately but may take up to two business days to post to your bank account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.
Terms and conditions apply when using this method , for more information please click this link : Terms of Service (vippreferred.com)

Withdraw:

VIP Preferred offers withdrawals directly to your bank account.  This option is available even if you have not used this method to deposit, though your first request will require registration.  Your account will be saved for subsequent transactions.  VIP Preferred eCheck requests are processed daily and usually take at least one business day to post to your account by your financial institution. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.
Terms and conditions apply when using this method , for more information please click this link : Terms of Service (vippreferred.com)

Online Banking

Deposit:

Horseshoe partners with Trustly to offer online banking.  It is a convenient alternative to cards, which allows you to make or receive payments by signing into online banking without leaving the Horseshoe site. It's simple, secure and does not require registration.  Your transaction is completed by accessing your account with your online banking ID and password.  Your Horseshoe account will be funded immediately upon the completion of the transaction approval. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Online Banking powered by Trustly can be used to withdrawal your funds directly to your bank account using your online banking ID and password.  No previous deposit with this funding type or registration is required. Withdrawal requests are processed daily and sent to our payment partner. Depending on your bank, funds may take several days to be posted to your bank account. However, there are some banks that do allow same day funding  once approved. For a list of banks that allow same day withdraw funding please click here: RTP Participating Financial Institutions | The Clearing HouseTo find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

PayPal

Deposit:

Horseshoe offers deposits and withdrawals using a Personal or Premier account.  PayPal can be used to fund your Horseshoe account from a verified bank account or existing PayPal balance.  You must use the same PayPal account to add funds and to make withdrawals to your Horseshoe account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Once you have used your PayPal account to deposit with Horseshoe, you may also use the account to withdraw funds.  All withdrawals are subject to review to ensure customer security. Funds are usually available in your PayPal account on the same day they are approved. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Venmo

Deposit:

Venmo is an option to send money to your Horseshoe account using your personal Venmo account.  Available for both iOS and Android devices, Venmo is a smartphone optimized app designed to securely transfer funds using a linked bank account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Venmo is an option to receive money from your Horseshoe account and goes directly into your personal Venmo account.  Available for both iOS and Android devices, Venmo is a smartphone optimized app designed to securely transfer funds using a linked bank account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Apple Pay
Deposit:

You can now use Apple Pay to deposit funds safely and securely into your Horseshoe account using debit and credit cards linked to your Apple wallet.  Currently, eligible Visa, Mastercard, and Discover cards are accepted (American Express unavailable at this time). Restrictions and fees associated with credit card transactions will apply (see Credit Cards above or contact your bank for details). Apple Cash is currently NOT allowed for real money gaming transactions. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

Due to regulations withdrawals are not currently available through Apple Pay. However, you can still use any other withdraw method to receive your funds. You can also use the debit card withdraw (Fastest) option on the Withdrawal page if you would like to receive your winnings directly to your bank account using your debit card. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

PayNearMe

Deposit:

Cash deposits can also be made to your Horseshoe account at participating PayNearMe locations.  By selecting PayNearMe in the cashier, the app will generate a bar code that can be printed or saved to your mobile device.  Your personal barcode is reusable for future Horseshoe PayNearMe deposits.  Present the bar code at the register with your cash deposit.  The cashier will provide a receipt for the transaction with the value of the deposit.  Be sure to check the receipt for accuracy at the register.

It takes about 15 minutes for the transaction to transmit the funds to your Horseshoe wagering account.  There is a minimum deposit requirement of $10 per transaction and a maximum of $500 cumulative deposits per day.   To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Withdraw:

PayNearMe does not offer a withdraw option currently. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

Cash at our Casino:

Deposit:

We can also accept cash deposits at our kiosks and Sportsbook locations. You will need a valid ID and your mobile phone to complete your deposit.  Just bring your cash deposit to one of our cashier windows. One of our cashiers will locate your Horseshoe digital account and request a signature confirming ownership to complete your transaction.

Withdraw:

We also offer cash withdrawals at our Sportsbook locations. For your state retail locations please refer to the Cash Deposits & Withdrawal Retail Locations section above.

Wire Transfer:

Deposit:

Horseshoe also provides the option to coordinate and wire any deposit of $2,500 or more. To start all you need is to fill out the following request form:

• For All U.S States - Request wire transfer deposit 
• Ontario Canada ONLY - Request wire transfer deposit 

Withdraw:

To request a wire withdraw you need is to fill out the following request form:

• For All U.S States -  request wire transfer withdrawal
• For Ontario Canada ONLY -  request wire transfer withdrawal

How do I make a larger withdrawal?

Please contact the customer support team for additional options for larger withdrawals.

How long will it take for me to receive my money after a withdraw request?

Our Horseshoe staff process your withdrawals 24 hours a day, and many are approved in as little as an hour. Additional bank processing time varies depending on the selected withdrawal method and bank policy.

Can I save my credit/debit card number on the Horseshoe app?

For your convenience, the Horseshoe app will save your debit/credit card number and expiration date for future use.  When you return to the cashier to deposit, you can just enter your CVV to reuse your preferred account.  If you do not want your debit/credit card number saved, just click on the trash can icon to remove the account.  You can always re-enter the same card or a new card in the future.

Why was my credit card declined?

Be sure to check the billing address information you provided matches the information on file with your banking institution and the CVV is correct.  If the information is accurate, your bank may not support the payment at this moment.  Unfortunately, some major providers of US credit cards are currently declining transactions on regulated gaming websites.  You can attempt another transaction if you have a different card or try an alternate payment type.

Does my bank charge a fee for a credit card deposit?

Because gaming websites convert credit card transactions to cash deposits, your bank may consider this a cash advance and charge a cash advance fee.  Horseshoe does not control this fee or derive any benefit from the additional charge. For any questions regarding bank fees please contact your bank for more information.

Can I use my Caesars Rewards Visa Credit Card?

Yes, we can accept Caesars Rewards Visa Credit Card to fund your Horseshoe Casino and Sportsbook account.  The deposit will be treated as a cash advance on your Caesars Rewards Credit Card account and will not earn Tier Credits. A cash advance fee will apply, and interest will accrue immediately.

*Subject to credit approval. Caesars Rewards Visa Credit Card accounts are issued by Comenity Bank pursuant to a license from Visa U.S.S Inc. Visa is a registered trademark of Visa International Service Association and used under license.

Why is my Credit Card deposit failing?

Credit card failed deposits can happen for many reasons. The two main reasons are:

• Some credit card banks do not permit funding to real money gaming accounts. If this is the case, please contact your credit card’s bank for more information.
• Due to state regulations some states only allow debit card deposits and do not allow credit cards to be used to fund your account. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

How do I sign up for a Play+ account?

Sign up for your Priority Access and Prepaid Play+ (“Play+”) account by logging into your Play + account and visiting the Deposit Funds Page. Select the Priority Access funding option. You will need to input your Social Security Number and date of birth to complete the enrollment information. Verify your mailing information is correct on the form. Read and, if you agree with the program’s Terms and Conditions, click ‘Sign Up’. Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card, Online Banking, or PayPal.  Once you have either withdrawn $150 to your Play+ account or funded your Play+ account with $150 or more, your personalized card will be mailed to your address on file within 10-14 days.

What are the benefits to using a Play+ account?

Play+ provides a fast and easy way to deposit and cash out while playing online. It is a great way to manage your money and can be used everywhere Discover® is accepted. Play+ has a very high approval rate when loading funds and is easy to use.

Why don’t I see PayPal as a withdraw option?

This could be one of two reasons. The first reason is that you must deposit using your PayPal account first before you can see PayPal as a withdraw option. The second reason could be that your state may have some restrictions on using PayPal. To find out if there are any restrictions to this payment method in your state, please refer to the “State Payment Method Restrictions and Regulations” description above.

How can I open a PayPal account?

 If you currently do not have a PayPal account, click the “Sign-Up” option to be taken to the PayPal registration screen. Sign-up is free and should take no more than a few minutes.

Do I have to have a PayPal account to use PayPal to fund my gaming account?

Yes, you must have a personal PayPal account established prior to trying to add funds to your gaming account.

Why don’t I see Apple Pay as a withdraw option?

Due to regulations withdrawals are not currently available through Apple Pay.  However, you can use the Debit Card (Fastest) option on the Withdrawal page if you would like to receive your winnings directly to your bank account using your debit card.

Why is apple cash not available?

Due to regulations Apple Cash is currently NOT allowed for real money gaming transactions. However, you can still use a linked debit and or credit card (if the state is not a debit only state) to deposit using apple pay.

Why is my Venmo account not allowing me to deposit using my linked debit/ credit card?

Due to Venmo policies, linked credit and debit cards are not allowed to fund a real money gaming account at this time; only verified bank accounts are allowed.

How do I make a cash deposit?

To complete a cash payment, take the barcode provided by your Horseshoe app and have it scanned at an authorized payment location. The barcode can be displayed on your mobile phone or a printed payment slip. If you do not have a barcode, contact customer support for more details.

At the payment location, submit your cash payment to the store cashier and take the receipt as proof of payment. There are over 27,000 payment locations nationwide including Walmart, Dollar General, 7-Eleven, Walgreens, and CVS Pharmacy stores. Search for locations here.

How do I know if my deposit has been completed?

After a successful deposit to your gaming account, you will be notified automatically that your deposit has been successful. This is a real time deposit, and your deposit will reflect immediately to your Horseshoe account. Your receipt is also proof that a deposit was made. You will receive a printed receipt from the store cashier. You may also receive a digital version sent to your phone or email. Please review it for details pertaining to your payment.

Can I withdraw using Pay Near Me?

No, unfortunately this is just a deposit method and due to regulations Pay Near Me cannot be used as a withdraw method at the moment.