Payments

Horseshoe accepts a variety of trusted payment options, including:

• Debit cards with a MasterCard or VISA logo and Debit cards 
• Debit cards Interac logo (CA only)
• eCheck (VIP Preferred / ACH) and online banking
• Caesars Play+ Card
• PayPal, Venmo, Apple Pay, and Interac e-Transfer
• PayNearMe for convenient cash deposits
• Visa, Mastercard and American Express credit cards (Canada Only) 

Please keep in mind that deposit availability and limits may vary based on your state and your bank’s policies, as some financial institutions may not approve gaming-related transactions.

If you prefer to use cash, you can also make deposits at Caesars retail sportsbooks or kiosk locations where available.  To find if there is a retail sportsbook and Kiosk location in your state please Click Here  Not all states accept cash deposits. 

**Please note, Horseshoe no longer accepts credit card deposits, except in Canada. All other deposit methods remain available on a state-by‑state basis, subject to jurisdictional requirements.

Withdrawing your winnings is quick, secure, and simple.

You can cash out using any of the following trusted methods:

• Debit Card
• eCheck (VIP Preferred / ACH)
• Online Banking
• PayPal or Venmo
• Caesars Play+ Card

Please note that availability may vary based on your state and your bank’s policies, as some financial institutions may restrict gaming-related transactions.

For your protection, Horseshoe may occasionally request additional documentation before approving a withdrawal. 

Once approved, bank processing times may vary depending on the method and your financial institution’s timelines.

Refunds typically take 3–5 business days, but this may differ by bank.

Payment options can vary depending on state regulations, provider rules, and your bank’s policies.

Below are some general guidelines:

• Horseshoe no longer accepts credit card deposits, except in Canada. All other deposit methods remain available on a state‑by‑state basis, subject to jurisdictional requirements. Discover is not currently accepted. 
• PayNearMe, PayPal, and Venmo availability may differ by state.
• Interac e-Transfer is available only for players in Canada.
• The following locations are NOT permitted to accept retail deposits:
  • ON- Windsor
  • MI- Kewadin locations, Sault St. Marie Tribe

Availability can change, so the best way to confirm your options is to open the Deposit page in your account and you’ll only see methods that are approved and active in your state.

• All states have a $5 minimum for digital deposits. The maximum deposit to your Horseshoe account depends on the source of your deposit.

• All states have a $1 minimum for digital withdrawals. The maximum withdrawal to your Horseshoe Account depends on your withdrawal method.

Debit Cards: 

Deposits

You can fund your Horseshoe account securely using debit cards with a MasterCard or VISA logo and Debit cards with an Interac logo (CA only). Please note that not all issuing banks will process debit transactions related to online gaming.

If you’re unsure whether your bank allows gaming-related card transactions, we recommend checking directly with them before depositing.

Availability may also vary by state. Please see the State Payment Restrictions section above for details.

Withdrawals

You can withdraw funds directly to a Visa or Mastercard debit account linked to your bank.

Debit withdrawals are one of the fastest and most convenient ways to receive your winnings, and once approved, many transactions post within an hour.

In some instances, at time of withdrawal, you’ll be asked to provide your debit and personal information; once verified, it will be securely saved for future reference.

As with deposits, withdrawal availability can vary by state and bank. Please refer to the State Payment Restrictions section for more details.

Credit Cards (Canada Only): 

Deposits

You can fund your Caesars Sportsbook account securely using credit cards with a VISA and MasterCard. Please note that not all issuing banks will process credit transactions related to online gaming.

Please note that because gaming deposits are treated as cash-equivalent transactions, your bank may classify them as cash advances and charge a related fee. Caesars Sportsbook does not control or benefit from these fees.

If you’re unsure whether your bank allows gaming-related card transactions, we recommend checking directly with them before depositing.

Availability may also vary by state. Please see the State Payment Restrictions section above for details.

Caesars Prepaid Play+ Card

Deposits

The Caesars Prepaid Play+ Card is a convenient and secure way to fund your account. You can load your Play+ Card using your debit card, online banking, or PayPal account. Once funded, you can instantly transfer money to your Horseshoe account for wagering.

After enrollment, you can also use your Play+ Card to withdraw winnings from your Horseshoe account. Your Play+ Card can be used anywhere Discover is accepted, including for purchases or ATM cash withdrawals.

To enroll, select Caesars Prepaid Card from the Deposit Funds menu. Your application will automatically pre-fill with your account information. Once you’ve loaded or withdrawn $150 or more, your personalized card will be mailed to the address on file within 10–14 days.

Availability may vary by state, please refer to the State Payment Restrictions section above for details.

Withdrawals

You can transfer your winnings directly to your Caesars Play+ Card. There are no fees for loading funds to or from your Horseshoe account, and no monthly maintenance fees for the card.

In addition to using your Play+ Card to fund your account, you can also withdraw cash at participating ATMs and make purchases anywhere Discover is accepted. More information about your card’s use will be included when it arrives.

If you’re an out-of-state patron who deposited but cannot wager, please contact Customer Support for assistance returning your funds.

Availability may vary by state—see the State Payment Restrictions section for more details.

eCheck by VIP Preferred (ACH)

Deposits

Horseshoe offers secure ACH/eCheck deposits through our trusted payment partner, VIP Preferred.

Once enrolled through the Horseshoe app, you can deposit funds directly from your bank account, up to your established limit.

Deposits are typically credited to your Horseshoe account instantly, though it may take up to two business days for the transaction to post to your bank account.

Availability may vary by state. Please refer to the State Payment Restrictions section above for details.

Withdrawals

You can withdraw funds directly to your bank account using VIP Preferred (ACH). This option is available even if you haven’t used it to deposit before. Your first withdrawal will require a brief registration, and your account will then be securely saved for future use.

VIP Preferred eCheck withdrawals are processed daily and generally post to your bank account within one to two business days, depending on your financial institution’s processing times.

Availability may vary by state. Please see the State Payment Restrictions section above for more details.

Online Banking

Deposits

You can fund your Horseshoe account directly through Online Banking, a simple and secure alternative to using cards.

Just sign in with your online banking ID and password right from the Horseshoe site or app. No registration is required, and your account is typically funded immediately once the transaction is approved.

Availability may vary by state. Please see the State Payment Restrictions section above for details.

Withdrawals

You can also withdraw funds directly to your bank account using Online Banking.

No prior deposit with this method or additional registration is required. Withdrawal requests are processed daily and sent to our payment partner, but bank posting times may vary and can take several business days.

Availability may vary by state. Please refer to the State Payment Restrictions section for more details.

Paypal

Deposits

Horseshoe supports deposits using a personal or premier PayPal account. You can fund your account using your verified bank account or existing PayPal balance.

Please note that the same PayPal account must be used for both deposits and withdrawals.

Availability may vary by state, see the State Payment Restrictions section above for details.

Withdrawals

Once you’ve deposited with your PayPal account, you can also use PayPal to withdraw your winnings.

All withdrawal requests are reviewed for security, and most approved funds appear in your PayPal account the same day.

Availability may vary by state, please refer to the State Payment Restrictions section for more details.

Venmo

Deposits

You can deposit funds into your Horseshoe or Casino account using your personal Venmo account.

Venmo is available on both iOS and Android and lets you securely transfer funds from your linked, verified bank account.

Availability may vary by state—see the State Payment Restrictions section above for details.

Withdrawals

Venmo can also be used to receive your winnings directly to your personal Venmo account.

As with deposits, transactions are processed securely through your linked, verified bank account.

Availability may vary by state. Please refer to the State Payment Restrictions section for more details.

Apple Pay

Deposits

You can use Apple Pay to deposit funds quickly and securely into your Horseshoe or Casino account using eligible debit cards linked to your Apple Wallet.

Currently, Visa, Mastercard are only accepted at this time. 

Because gaming deposits are treated as cash-equivalent transactions, standard credit-card restrictions or fees may apply. For details, see Debit Cards above or contact your bank.

Apple Cash is not permitted for real-money gaming transactions.

Availability may vary by state. Please see the State Payment Restrictions section for details.

Withdrawals

Withdrawals are not currently supported through Apple Pay.

You can use any other approved withdrawal method, including the Debit Card (Fastest) option, to receive your winnings directly to your bank account.

Availability may vary by state. Please refer to the State Payment Restrictions section for more details.

PayNearMe

Deposits

You can fund your Horseshoe account with cash at participating PayNearMe locations.

When selecting PayNearMe in the cashier, the app will generate a barcode you can print or save on your mobile device.

Present this barcode at the register with your cash deposit, and the cashier will provide a receipt for your transaction. Please check it for accuracy before leaving.

Funds typically appear in your account within about 15 minutes.

The minimum deposit is $5 per transaction, with a maximum cumulative deposit limit of $500 per day.

Availability may vary by state. Please see the State Payment Restrictions section for more details.

Withdrawals

PayNearMe does not currently support withdrawals.

Please select an alternate method to receive your winnings.

Interac e-Transfer (Canada Only)

Deposits

Interac e-Transfer—one of Canada’s most trusted payment methods—provides a safe, simple way to fund your Horseshoe or Casino account directly from a verified Canadian bank account.

There is a $5 minimum and a $25,000 maximum deposit limit per transaction.

Availability may vary. Please see the State Payment Restrictions section above for details.

Withdrawals

Once you’ve deposited using Interac e-Transfer, set up Interac Auto Deposit through your online banking or mobile app to receive withdrawals.

Withdrawal limits range from $1 minimum to $25,000 maximum per transaction.

If you deposited from outside Ontario but cannot wager, please contact Customer Support for help returning your funds.

Availability may vary. Please refer to the State Payment Restrictions section for more details.

Wire Transfer

Deposits

You can coordinate a wire transfer deposit of $2,500 or more with Horseshoe.

To begin, complete the appropriate Wire Transfer Request Form:

• U.S. States: Request Wire Transfer Deposit

• Ontario, Canada: Request Wire Transfer Deposit

Withdrawals

To request a wire transfer withdrawal, complete the relevant form below:

• U.S. States: Request Wire Transfer Withdrawal

• Ontario, Canada: Request Wire Transfer Withdrawal

General Payment FAQs

Why was I charged a cash advance fee?
Because gaming deposits are treated as cash-equivalent transactions, your bank may classify them as cash advances and apply a related fee.
Horseshoe does not control or benefit from these charges. For details, please contact your bank directly.

Why is my credit card deposit failing?
Common reasons include:
• Horseshoe is no longer accepting credit cards for deposit except in Canada. • Some banks do not allow gaming-related credit card deposits.

If issues persist, please contact your bank for more information.

How do I sign up for a Play+ account?

Log in to your Horseshoe account and go to Deposit Funds → Caesars Prepaid Card.
Your application will prefill automatically. Provide your Social Security Number and Date of Birth, confirm your address, agree to the Terms & Conditions, and click Sign Up.
You can load funds instantly via bank card, online banking, or PayPal.
Once you’ve funded or withdrawn $150 or more, your personalized card will arrive by mail within 10–14 days.

What are the benefits of using Play+?
Play+ provides a fast and easy way to deposit and cash out while playing online. It is a great way to manage your money and can be used everywhere Discover® is accepted. Play+ has a very high approval rate when loading funds and is easy to use.
Why was my bank card declined when funding Play+?
Your bank information must match exactly with what’s on file for your Play+ account.
If your card was declined, confirm your address and name match your Play+ enrollment details.
For further help, contact support@playplusgo.com

Can I schedule automatic Play+ deposits?
No. You can save your bank card for future use, but each transaction requires you to select the card and enter an amount manually.

How do I fund my Play+ account?
• Log in to your Horseshoe account.
• Visit Deposit Funds → Play+.
• Choose your preferred method (Bank Card, Online Banking, or PayPal).
• Follow the on-screen prompts to complete the transaction.

How do I move money between Play+ and my wagering account?
To deposit to Caesars:
1. Log in and go to the Cashier.
2. Select Play+ Deposit, enter the amount, and click Continue.

To withdraw to Play+:
1. Log in and go to Cashier → Withdraw → Play+.
2. Enter the amount and click Continue.

How can I reset my PIN or password?
• PIN: Call 855-558-0043 (press 4 after entering your card number) or log in to Caesars My Card Place → Additional Services → Change PIN.
• Password: Select Forgot Password on the login screen, or log in and go to Additional Services → Change Password/Secret Question.

What if my Play+ card is lost or stolen?
Report it immediately by emailing support@playplusgo.com or calling 855-558-0043.
A replacement card will be issued (fees may apply).

How do I check my Play+ balance?
Check your balance anytime at or call 855-558-0043. You can also enable free email or text balance alerts.